I would assume that you would receive store credit? If not, then the customer is within their legal right to issue a chargeback for their card or open a dispute with their bank. You can't accept payment for services/goods not rendered. I can't find anything specifically regarding this scenario via a quick google search for laws in the US/Utah for returns and refunds.Helloitsmeee wrote:That's how I understood it. That's what makes it sketchy. If they aren't going to give you the item back, they should not be able to keep your money. That has to be against the lawardent27 wrote:What happens if they decide not to grant a refund? I doubt they'd send the item back, so do they keep the item AND the money?Helloitsmeee wrote:They also get the final say if you get your money back. You don't get your money back just for sending it back.. They inspect the clothes and decide if you get a refund. That's sketchy as hellexquisite wrote:I was reading their terms of return on AOF, and came across this little gem:
Shipping takes a minimum of 5-7 days with regular post, and sometimes 7-10 days. So if the item doesn't arrive until the 10th day you're already SOL if it doesn't fit and you want to return it. So basically, everything is final sale. Final sale is pretty unacceptable with no measurements listed.RETURNS ARE ACCEPTED WITHIN 10 DAYS OF ORIGINAL PURCHASE DATE FOR DOMESTIC DELIVERY, AND 20 DAYS FOR INTERNATIONAL CUSTOMERS. IF SAID TIME PERIODS HAVE PASSED SINCE DATE OF PURCHASE, UNFORTUNATELY WE CAN NOT OFFER YOU A REFUND OR EXCHANGE.
At this point, I personally would not purchase anything from her website based on her return policy, it needs to be clearer in what type of transaction is happening when the item is not eligible for refund (including what makes an item ineligible). Some of the items are cute IMO, but I'll just find them through other similar online boutiques by searching for the brands listed on the labels!
Sorry for the grammatical errors. I don't really proofread lol
