LUSH is overrated?

[rebelchild1738]

i don't like how the girls at the store r so rude. like y u gotta act like u have something up ur ass. ur not that hot. srsly that is enough for me to leave the store BUH BYEEE

[BornThisWay94]

When I started using Lush back in late 2012ish no one I knew had even heard of it and now it's all the rageeee lol. I can't live without their cleaners, Angels on Bare Skin literally saved my skin. I suffered from acne most of my life and it cleared it right up. They also have a lot of awesome products for sensitive skinned people like myself.

[Doopadoop]

I'd say they are far from over priced. And regardless, it's a luxury item so the price tag encourages you to appreciate it more.

[RoseJam]

I love me a bit of Lush! I can't live without their Celestial moisturiser, it's really good for my dry skin.
I used to think they were overpriced but I've read a lot about how they buy ethically and help local communities and such, so I think it's pretty fairly priced. I'm happy to buy a lot of my smellies there anyway

[Basic_bitch_face]

I find lush overrated. Some products are lovely, but on the whole I think they're overpriced and not worth the hype. Plus I hate how you can't offer constructive criticism of lush products online without being attacked by 'lushies'.

I tried dream cream for my eczema and hated it, the smell was horrible. Plus it didn't help my eczema at all (however I find aveeno products really help, or if my eczema is really bad I go to the doctors).

I do like lush shower gel, they are expensive but you only need to use a bit so they last for a while. At the moment I have a small bottle of snow fairy (I used to love it, but now I have to be in the mood for it), Prince charming, yummy mummy and the comforter. I love the comforter bubble bar, but I find I always get thrush (sorry if tmi!) when I use lush bubble bars or bath bombs, so I avoid them now.

[depot]

the bath bombs come to a fair price, because i always break them in two/three pieces and use one piece per bath.

[lordofmisrule]

There are some highly overrated products but there are some gems too.

I've been their customer for about 7 years; quite a loyal one, there's a bunch of products I always buy when I run out and there are other things I purchase as treats when I have some extra cash.

1. Customer service - I'm a regular customer at my local store and the manager recognises me, we always have good chats about products but he realises I know my stuff and doesn't try to push me to try or buy stuff I wouldn't like. The guy before him though, always tried to sell me weird stuff like strange-smalling solid deodorants even though I was already a regular back then and would always mostly buy skincare and bath things. Maybe the changed the policy over the time. I know though that some of my friends go to the same branch and do experience a full-on pushy service so maybe my example is just an exception.

2. Tried and tested products I buy:
Ultrabland face cleanser. I have a dry skin so a creamy cleansing balm leaves my skin clean but soft and moisturised.
Handy Gurugu hand cream. It's rich, made with lovely butters and oils. I use it on my hands, rub into the cuticles and also use as a night treatment for my feet. I've purchased countless pots of it, always repurchase for myself and buy as presents for family and friends. Even boyfriend likes to use it.
Fresh face masks. They're not everyones cup of tea, I get that, but I like to always have one in my fridge. Also, because I'm a regular, I always manage to collect a few empty pots (you can exchange 5 washed black tubs for a free face mask) so I don't have to spend physical money on them. My favourite one is the Oatifix, I sometimes get Ayesha, and every time I manage to go to the Oxford St branch in London I get Man in the Mushroom Mask which is gorgeous. Also like Don't Look at Me (a bit more exfoliating) and the Dark Prince (also exfoliating and cleansing, only available in Oxford St store).

3. Every now and then:

Bath products. Their prices went right up over the years, some of bath bombs (ballistics, whichever you want to call them) are £3.95 or 4.95 even - that's a lot for a one-off treat me thinks! I don't tend to try and break them down into smaller bits and get a few uses out of them, like some of you described. If I decide to use one, I want the full experience. I also find some of the more seasonal products, like the Xmas ones, are less packed with essentail oils and other ingredients so the baths are weaker in colour and don't smell as much as I would like them too. Not really a great value for money then, are they?
I quite like the bubble bars though, they're usually more concentrated and depending on size, you can get 3-4 baths out of each if you cut them in smaller pieces.
Hair products. I like some of the treatments and masks, but you have to use quite a lot for each treatment and my hair is quite long so I often only get about 3 uses out of a pot. Solid shampoos, good for travelling, they're nicely scented and cleanse the hair rather well. However most of them contain Sodium Lauryl Sulfate, which is quite strong and stripping detergent (also used in washing-up liquids) which can be very drying the scalp. That's why I wouldn't use a shampoo bar everytime I wash my hair, I only use it every 3-4 washes so it helps me avoid product build-up on my hair and scalp. For every day shampoo I use something less scented and with more gentle detergents.

On the topic of Sodium Lauryl Sulfate, quite some of the Lush shower gels also contain it, that's why I only buy them in Xmas sale, because if I'm buying something that contains it I'd rather not overpay and any showergel form let's say Boots has it too. One of Lush most popular product, Snow Fairy, it's mostly Sodium Lauryl Sulfate and and some synthetic fragrance - dunno know what is the fuss all about. Some of the gels have also slightly gentler detergents which I believe counteract the stripping Sodium Lauryl Sulfate a bit but why not go further and try and use only gentle ones? The gels a pricey enough so I feel like as customers we deserve better ingredients.
Solid soap - I buy them just to wash hands. I try to avoid byuing liquid hand washes and having to throw away an empty bottle every two weeks. Lush soaps have just a little paper as the packaging so they're better for the environment.

I also buy the scrubs, lip scrubs, body moisturisers, shower creams, shaving smoothies every once in a while but can live without them or use cheaper products from a pharmacy.

Hope it's not too long of a post and would be happy to answer any Lush questions if there are any

[lordofmisrule]

There are some highly overrated products but there are some gems too.

I've been their customer for about 7 years; quite a loyal one, there's a bunch of products I always buy when I run out and there are other things I purchase as treats when I have some extra cash. I shop in Lush UK.

1. Customer service - I'm a regular customer at my local store and the manager recognises me, we always have good chats about products but he realises I know my stuff and doesn't try to push me to try or buy stuff I wouldn't like. The guy before him though, always tried to sell me weird stuff like strange-smalling solid deodorants even though I was already a regular back then and would always mostly buy skincare and bath things. Maybe the changed the policy over the time. I know though that some of my friends go to the same branch and do experience a full-on pushy service so maybe my example is just an exception.

2. Tried and tested products I buy:
Ultrabland face cleanser. I have a dry skin so a creamy cleansing balm leaves my skin clean but soft and moisturised.
Handy Gurugu hand cream. It's rich, made with lovely butters and oils. I use it on my hands, rub into the cuticles and also use as a night treatment for my feet. I've purchased countless pots of it, always repurchase for myself and buy as presents for family and friends. Even boyfriend likes to use it.
Fresh face masks. They're not everyones cup of tea, I get that, but I like to always have one in my fridge. Also, because I'm a regular, I always manage to collect a few empty pots (you can exchange 5 washed black tubs for a free face mask) so I don't have to spend physical money on them. My favourite one is the Oatifix, I sometimes get Ayesha, and every time I manage to go to the Oxford St branch in London I get Man in the Mushroom Mask which is gorgeous. Also like Don't Look at Me (a bit more exfoliating) and the Dark Prince (also exfoliating and cleansing, only available in Oxford St store).

3. Every now and then:

Bath products. Their prices went right up over the years, some of bath bombs (ballistics, whichever you want to call them) are £3.95 or 4.95 even - that's a lot for a one-off treat me thinks! I don't tend to try and break them down into smaller bits and get a few uses out of them, like some of you described. If I decide to use one, I want the full experience. I also find some of the more seasonal products, like the Xmas ones, are less packed with essentail oils and other ingredients so the baths are weaker in colour and don't smell as much as I would like them too. Not really a great value for money then, are they?
I quite like the bubble bars though, they're usually more concentrated and depending on size, you can get 3-4 baths out of each if you cut them in smaller pieces.
Hair products. I like some of the treatments and masks, but you have to use quite a lot for each treatment and my hair is quite long so I often only get about 3 uses out of a pot. Solid shampoos, good for travelling, they're nicely scented and cleanse the hair rather well. However most of them contain Sodium Lauryl Sulfate, which is quite strong and stripping detergent (also used in washing-up liquids) which can be very drying the scalp. That's why I wouldn't use a shampoo bar everytime I wash my hair, I only use it every 3-4 washes so it helps me avoid product build-up on my hair and scalp. For every day shampoo I use something less scented and with more gentle detergents.

On the topic of Sodium Lauryl Sulfate, quite some of the Lush shower gels also contain it, that's why I only buy them in Xmas sale, because if I'm buying something that contains it I'd rather not overpay and any showergel form let's say Boots has it too. One of Lush most popular product, Snow Fairy, it's mostly Sodium Lauryl Sulfate and and some synthetic fragrance - dunno know what is the fuss all about. Some of the gels have also slightly gentler detergents which I believe counteract the stripping Sodium Lauryl Sulfate a bit but why not go further and try and use only gentle ones? The gels a pricey enough so I feel like as customers we deserve better ingredients.
Solid soap - I buy them just to wash hands. I try to avoid byuing liquid hand washes and having to throw away an empty bottle every two weeks. Lush soaps have just a little paper as the packaging so they're better for the environment.

I also buy the scrubs, lip scrubs, body moisturisers, shower creams, shaving smoothies every once in a while but can live without them or use cheaper products from a pharmacy.

Hope it's not too long of a post and would be happy to answer any Lush questions if there are any

[ohyourejoking]

There are some highly overrated products but there are some gems too.

I've been their customer for about 7 years; quite a loyal one, there's a bunch of products I always buy when I run out and there are other things I purchase as treats when I have some extra cash. I shop in Lush UK.

1. Customer service - I'm a regular customer at my local store and the manager recognises me, we always have good chats about products but he realises I know my stuff and doesn't try to push me to try or buy stuff I wouldn't like. The guy before him though, always tried to sell me weird stuff like strange-smalling solid deodorants even though I was already a regular back then and would always mostly buy skincare and bath things. Maybe the changed the policy over the time. I know though that some of my friends go to the same branch and do experience a full-on pushy service so maybe my example is just an exception.

2. Tried and tested products I buy:
Ultrabland face cleanser. I have a dry skin so a creamy cleansing balm leaves my skin clean but soft and moisturised.
Handy Gurugu hand cream. It's rich, made with lovely butters and oils. I use it on my hands, rub into the cuticles and also use as a night treatment for my feet. I've purchased countless pots of it, always repurchase for myself and buy as presents for family and friends. Even boyfriend likes to use it.
Fresh face masks. They're not everyones cup of tea, I get that, but I like to always have one in my fridge. Also, because I'm a regular, I always manage to collect a few empty pots (you can exchange 5 washed black tubs for a free face mask) so I don't have to spend physical money on them. My favourite one is the Oatifix, I sometimes get Ayesha, and every time I manage to go to the Oxford St branch in London I get Man in the Mushroom Mask which is gorgeous. Also like Don't Look at Me (a bit more exfoliating) and the Dark Prince (also exfoliating and cleansing, only available in Oxford St store).

3. Every now and then:

Bath products. Their prices went right up over the years, some of bath bombs (ballistics, whichever you want to call them) are £3.95 or 4.95 even - that's a lot for a one-off treat me thinks! I don't tend to try and break them down into smaller bits and get a few uses out of them, like some of you described. If I decide to use one, I want the full experience. I also find some of the more seasonal products, like the Xmas ones, are less packed with essentail oils and other ingredients so the baths are weaker in colour and don't smell as much as I would like them too. Not really a great value for money then, are they?
I quite like the bubble bars though, they're usually more concentrated and depending on size, you can get 3-4 baths out of each if you cut them in smaller pieces.
Hair products. I like some of the treatments and masks, but you have to use quite a lot for each treatment and my hair is quite long so I often only get about 3 uses out of a pot. Solid shampoos, good for travelling, they're nicely scented and cleanse the hair rather well. However most of them contain Sodium Lauryl Sulfate, which is quite strong and stripping detergent (also used in washing-up liquids) which can be very drying the scalp. That's why I wouldn't use a shampoo bar everytime I wash my hair, I only use it every 3-4 washes so it helps me avoid product build-up on my hair and scalp. For every day shampoo I use something less scented and with more gentle detergents.

On the topic of Sodium Lauryl Sulfate, quite some of the Lush shower gels also contain it, that's why I only buy them in Xmas sale, because if I'm buying something that contains it I'd rather not overpay and any showergel form let's say Boots has it too. One of Lush most popular product, Snow Fairy, it's mostly Sodium Lauryl Sulfate and and some synthetic fragrance - dunno know what is the fuss all about. Some of the gels have also slightly gentler detergents which I believe counteract the stripping Sodium Lauryl Sulfate a bit but why not go further and try and use only gentle ones? The gels a pricey enough so I feel like as customers we deserve better ingredients.
Solid soap - I buy them just to wash hands. I try to avoid byuing liquid hand washes and having to throw away an empty bottle every two weeks. Lush soaps have just a little paper as the packaging so they're better for the environment.

I also buy the scrubs, lip scrubs, body moisturisers, shower creams, shaving smoothies every once in a while but can live without them or use cheaper products from a pharmacy.

Hope it's not too long of a post and would be happy to answer any Lush questions if there are any

does lush have a corporate office? or district manager i can reach out to?
i had a horrible experience at the one i went to. i've only emailed their stupid support and they keep denying me that there's no corporate number or email i can reach. which i know is untrue. they've stopped responding to my emails.

[lordofmisrule]

A little update: ordered something off the website, from the Lush Kitchen where they offer limited batches of exclusives and old discontinued products. It was the Baby Face solid face cleanser. Now, for those of you that don't know how the Kitchen works - you have to put an order on the day when it's made and they usually post it a few days. This time round though - I ordered on the 6th of Sept - Tuesday last week - and I know they don't post it on the same day. But this time they didn't post until the 14th - Weds this week! I was slightly pissed off. Didn't get any samples in my parcel either (#firstworldproblems, I know ) . Since when have they become so slow and stingy? Sadly I am a Lush bitch and will still be buying the few "staple" products that I always get like Ultrabland cleansing balm and Handy Gurugu hand butter.

[lordofmisrule]

does lush have a corporate office? or district manager i can reach out to?
i had a horrible experience at the one i went to. i've only emailed their stupid support and they keep denying me that there's no corporate number or email i can reach. which i know is untrue. they've stopped responding to my emails.

Sorry, only just read it know - but I haven't a clue either.
In what way was your experience horrible, can you write a bit more?

[mangotemptation99]

Lush is life & underrated where I live & from.
I've yet to have a bad experience in stores.

[ohyourejoking]

does lush have a corporate office? or district manager i can reach out to?
i had a horrible experience at the one i went to. i've only emailed their stupid support and they keep denying me that there's no corporate number or email i can reach. which i know is untrue. they've stopped responding to my emails.

Sorry, only just read it know - but I haven't a clue either.
In what way was your experience horrible, can you write a bit more?

yes, the manager's customer service was shit. racial profiling and what not, also accusing me of shit when i was still in the store, paying for my items

[oprahchaibich]

Lush is overrated in the sense that their products are extremely varied & hit-or-miss.

For example, I LOVE their Mask of Magnanimity because it's one of the few face masks that I've tried that shows immediate results for small uses of the product; however, then there's items like their Tisty Totsy bath bomb which has very little odor or moisturizer per use.

Unfortunately, their products are the kind of things you have to TRY to see if you like or not. Fortunately, if you have a store near you, they do give out free samples, especially if you have an employee helping you and explain that you want to try out the product. (The only problem is that you have to schmooze with all those alt people that work there...)

Overall, it's pretty bougie and only worth it if there are things you know you like there. I'm a believer in trying LUSH at least once, particularly if your favorite relaxation past time is bath/self-care.

[PrettyInATeacup]

I worked for Lush for 4 years, all they care about is your money unforunately

[canyounot24]

I love lush

[littlebitofcitrus]

I am not a fan of the products. I have to say I got a bath bomb that stained the enamel on my bath (which was from the 1920’s) and had to have it reenameled so one bath bomb cost over £200! However I was lucky enough to be gifted a massage in their Liverpool spa which is the best massage I have ever had. I can not recommend enough as it was AMAZING!

[Happy_one]

I just like the bath bombs but since they got rid of the kitchen I figure something is going on with that company not in a good way either. I hate that the goddess is a woman and the black rose bath bombs will not be released online for the UK store.

[whothisis]

I hate going there and getting molested by their phony employees. I don't care how good the products might be if I can't go browse their selection without getting accosted.

[Happy_one]

I hate going there and getting molested by their phony employees. I don't care how good the products might be if I can't go browse their selection without getting accosted.

they do just on top of you when you get them, it's craazy.