I thought I was pretty close to requalifying for VIB, so I decided to use the list of my past orders on the Sephora site to add up my 'qualifying spend' ( dollars after discounts, before taxes, duties, and shipping spent this calendar year ). I was over the C$350 the Canadian site says is required, so I wrote to Sephora CS asking for it to be corrected and my VIB status renewed for 2015.
CS wrote back, saying it needed to be US$350, so I still had to spend another C$23. Now, I know I will be spending more than that in the next 2 months, but still, I am missing points, and points=free stuff! Also, the system contradicts what the website says.
I wrote back, quoting the Sephora sites, where it says "C$350" on the Canadian Sephora, and "$350" on the U.S. site.
I got a form letter back saying,
Have any other Canadian online Sephora shoppers had this happen? How did it turn out?Your account is being researched and reviewed for VIB re-qualifications. Please keep in mind that it may take up to 2 weeks to complete the process.